So, the cable guy came today. My request to the Cable gods was answered in
that they sent me a cutie. So, he
checked everything out, and spent about 45 minutes on the phone with the
Comcast Powers That Be. Huh. Turns out the CableCARD was not activated. No shit.
Oh, and it was, for some reason, set for Londonderry . Even though I got it from the Lebanon
office. Seriously? So, it is the card and not my TiVo
afterall…
So, he tells me that the office shouldn’t have given me the
card because then specific phone calls made by techs have to be made. Screw you, Comcast.
So, basically he’s sitting on the phone making small talk
with me while the Powers That Be are fiddling around with stuff. Slowly, channels start showing up, like, one
at a time. Finally, he goes into the
room that the cable comes out of and switches a couple of plugs around and… I
HAVE MY CABLE CHANNELS! So, yes, part of
it was our connection, but a major issue was indeed the card itself and how it
was not activated nor was it set up for this area of New Hampshire.
Since Cory the Cable Tech was very cute and polite, and this
got taken care of with some sense of ease today, Comcast has been knocked down
a spot or two on my shit list. But it is
thin ice, guys. If I lose one channel,
you will be hearing from me. I’m sure
they hate me, too, but really I was so much nicer than I could have been.
And now I stop my bitching and move back to my usual
stuff.
Update on my job search: still not a damn thing. I have a feeling I am going to be here for
the long haul after all… Oh, well. One battle at a time, I guess…
Hi Berthie,
ReplyDeleteI'm sorry for the trouble with your service. I'm glad Cory was able to get this resolved for you. I would like to review your experience with the leadership team. Please email our team at the address below and include a link to this post. We will work to make this up to you.
Kind Regards,
Melissa Mendoza
Digital Media Specialist
National Customer Operations
We_Can_Help@comcast.com
@ComcastMelissa