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Thursday, June 21, 2012

The End of the Comcast Saga!

So, the cable guy came today.  My request to the Cable gods was answered in that they sent me a cutie.  So, he checked everything out, and spent about 45 minutes on the phone with the Comcast Powers That Be.  Huh.  Turns out the CableCARD was not activated.  No shit.  Oh, and it was, for some reason, set for Londonderry.  Even though I got it from the Lebanon office.  Seriously?  So, it is the card and not my TiVo afterall…

So, he tells me that the office shouldn’t have given me the card because then specific phone calls made by techs have to be made.  Screw you, Comcast. 

So, basically he’s sitting on the phone making small talk with me while the Powers That Be are fiddling around with stuff.  Slowly, channels start showing up, like, one at a time.  Finally, he goes into the room that the cable comes out of and switches a couple of plugs around and… I HAVE MY CABLE CHANNELS!  So, yes, part of it was our connection, but a major issue was indeed the card itself and how it was not activated nor was it set up for this area of New Hampshire

Since Cory the Cable Tech was very cute and polite, and this got taken care of with some sense of ease today, Comcast has been knocked down a spot or two on my shit list.  But it is thin ice, guys.  If I lose one channel, you will be hearing from me.  I’m sure they hate me, too, but really I was so much nicer than I could have been.

And now I stop my bitching and move back to my usual stuff. 

Update on my job search: still not a damn thing.  I have a feeling I am going to be here for the long haul after all…  Oh, well.  One battle at a time, I guess…

1 comment:

  1. Hi Berthie,

    I'm sorry for the trouble with your service. I'm glad Cory was able to get this resolved for you. I would like to review your experience with the leadership team. Please email our team at the address below and include a link to this post. We will work to make this up to you.

    Kind Regards,
    Melissa Mendoza
    Digital Media Specialist
    National Customer Operations